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— FAQ

Your questions,
our answers.

All the answers to frequently asked questions about our bikes, repairs, and services in Balaruc-le-Vieux. If your question remains unanswered, contact us directly.

Pricing & Plans

What are your rates?

CYCLOFY offers rates tailored to each type of bike and rental duration. Starting at €9 for a half-day rental of a mountain bike, and €21 for an electric bike. For more details, please consult the full price list in-store or request a personalized quote via the booking form.

Do you offer long-term bike rentals?

CYCLOFY offers bike rentals in Balaruc-le-Vieux, on the edge of the étang de Thau. Yes, it is possible to rent by the week, by the month or by the season, with discounts based on the rental duration. These options are particularly suited to secondary homeowners, seasonal workers or anyone looking for a long-term stay.

Do you offer group, family or corporate rates?
CYCLOFY offers rates tailored for groups, families and businesses in Balaruc-le-Vieux, on the Thau Lagoon. A 5% discount is automatically applied when renting 8 bikes or more at the same time. For corporate committees or seminars, custom quotes are provided, including delivery, guidance and optional services upon request.

Fleet & Accessories

What types of bikes do you offer?

CYCLOFY, located in Balaruc-le-Vieux on the Thau Lagoon, offers a range of bikes suitable for urban rides and cycle paths. On our online shop, you will find electric mountain bikes, non-electric mountain bikes, as well as children’s mountain bikes. All our models are systematically serviced and checked before each rental to ensure your safety and comfort.

What accessories do you offer for children?
CYCLOFY, based in Balaruc-le-Vieux on the Thau Lagoon, offers families child seats to attach to the back of bicycles, child trailers equipped with a rain and sun canopy, as well as children’s bikes in various sizes. Safety equipment, including adjustable helmets, is provided free of charge with every rental.
What is included in the rental?

CYCLOFY offers bike rentals in Balaruc-le-Vieux, by the Thau Lagoon. Each rental always includes a lock, a helmet, and a high-visibility vest upon request. For electric-assist bikes (EAB), the charger is provided only for rentals of several days.

What is the minimum age and height requirement for a child’s bike?

CYCLOFY offers children’s bikes suitable for kids measuring between 88 cm and 150 cm. When making your reservation, please specify your child’s height so we can provide a bike perfectly suited to their build.

What is the minimum age for a child to ride in a child seat or a trailer?

CYCLOFY welcomes families in Balaruc-le-Vieux, near Thau Lagoon, for bike rentals and repairs suitable for children. For a child seat, the child must be at least 9 months old, able to sit up unassisted, and weigh up to 22 kg, with a helmet mandatory. For a trailer, CYCLOFY accepts children from 9 months old up to about 6 years old. The trailer, with better suspension, offers more comfort for toddlers.

Do the bikes come with a rear rack, basket, or panniers?
CYCLOFY equips every bike with a rear rack for your shopping or luggage. Rear panniers and front baskets are also available as optional add-ons for rentals, depending on your needs.
Can I rent only an accessory (helmet, child seat, trailer) ?
CYCLOFY offers bike accessory rentals in Balaruc-le-Vieux, on the Thau Lagoon. Yes, you can rent just an accessory such as a helmet, child seat, or trailer, provided it is compatible with your own bike. Contact CYCLOFY to check compatibility and availability of the desired models.

Location & Access

Where is CYCLOFY located?

CYCLOFY is located in Balaruc-le-Vieux, on the edge of the étang de Thau (Hérault). Our bike rental and repair shop is situated just 150 metres from the cycling path that circles the lagoon. Conveniently located near free parking, it allows you to start your rides with ease.

How to get to CYCLOFY by public transport or car?

CYCLOFY is located in Balaruc-le-Vieux, on the shores of the Thau Lagoon. To reach us by car, it takes about 10 minutes from the A9 motorway (exit Sète), with free parking nearby. The nearest train station is in Sète or Frontignan, roughly 15 minutes away by bus or taxi. For precise directions, feel free to ask us when making your reservation.

Do you deliver bikes to my accommodation?
CYCLOFY offers an optional bike delivery service within a 10 km radius around Balaruc-le-Vieux. The delivery includes on-site bike adjustments and a quick briefing for immediate use. Sète, Balaruc-les-Bains, Frontignan, Bouzigues and Mèze are among the covered towns.
Can I pick up bikes outside of opening hours?
CYCLOFY offers bike pickups outside of opening hours upon request and subject to availability. For example, an early return the evening before can be arranged. Simply contact us at least 48 hours in advance to check feasibility.
What are your opening hours?
CYCLOFY welcomes you in Balaruc-le-Vieux, on the shores of the Thau Lagoon, for bike rental and repair. Opening hours are from 8:30 AM to 12:00 PM and from 2:00 PM to 6:30 PM, Monday to Saturday. On Sundays, CYCLOFY is open by appointment only.

E-bike — range & use

What is the range of an e-bike?
CYCLOFY, based in Balaruc-le-Vieux on the étang de Thau, offers electric bikes with a range of 100 to 240 km in Eco mode. This performance varies depending on the model and usage conditions (flat terrain, light load, mild temperature). These distances easily cover the needs for rides around the lagoon.
What happens if the battery runs out during a ride?
CYCLOFY reminds you that its electric-assist bikes (EABs) in Balaruc-le-Vieux, near the Thau Lagoon, will continue to operate in manual mode once the battery is depleted. You can therefore complete your trip without assistance. For breakdown assistance or a recharge, call us at the phone number provided.
Can I recharge the battery during my long-term rental?

CYCLOFY provides the charger with any rental of several days. A full charge takes approximately 4 to 6 hours on a standard outlet. You can recharge the battery at home, in your accommodation, or during a lunch break, as needed.

What assistance modes are available?

CYCLOFY offers three levels of assistance on its electric bikes (E-bikes): Eco for maximum range, Sport for dynamic acceleration, and Boost for enhanced assistance suited to steep gradients. The mode can be changed directly from the handlebars while riding for a smooth and intuitive experience.

Do I need a license or training to ride an EAB?

CYCLOFY informs you that no license or training is required to rent an EAB from us in Balaruc-le-Vieux. Our electric-assist bikes, limited to 25 km/h, are classified as regular bicycles under current regulations. When you collect the bike, we explain the assistance modes and how to use the console. A test ride on-site is offered for beginners.

Booking & cancellation

Do I need to book in advance?
CYCLOFY strongly recommends booking in advance, especially during peak season (June to September), weekends, and public holidays. In summer, it is advisable to book at least 7 days ahead, and 48 hours in advance for the rest of the year. Reservations can be made online or by phone directly from Balaruc-le-Vieux, on the Thau Lagoon.
What is your cancellation policy?

CYCLOFY has a clear cancellation policy for its bike rentals in Balaruc-le-Vieux.

Cancellation is free of charge up to 48 hours before the rental start time. Between 48 and 24 hours before, 50% of the amount is retained. Less than 24 hours before or in case of no-show without notice, the full amount remains due.

Can I modify my booking (date, model, number of bikes)?
CYCLOFY allows booking modifications free of charge up to 48 hours before the rental start time, subject to availability. To do so, please contact us by phone or email. However, if you reduce the number of bikes less than 24 hours before the rental, our partial cancellation policy applies.
What happens if the weather is bad on the day of the rental?
CYCLOFY offers a free postponement of your rental in case of very bad weather (orange or red alert, persistent rain all day). The postponement must be requested before 10 AM on the day itself, and the new date must be set within the following 14 days. A light drizzle or isolated showers do not qualify for this postponement.
How long does the check-in process take upon arrival?
CYCLOFY welcomes you in Balaruc-le-Vieux, on the edge of the Thau Lagoon, to offer you bike rentals or repairs. Allow between 15 and 20 minutes for check-in: bike presentation, saddle adjustment, technical briefing (especially for e-bikes), contract signing, and accessory handover. For groups of more than 4 people, please allow 30 minutes.
What should I bring on the day of the rental?

CYCLOFY welcomes you in Balaruc-le-Vieux, near the Thau Lagoon, for bike rentals. On the day of your rental, please bring a valid ID (national ID card, passport, or driver’s license), a bank card for the deposit (not charged), as well as suitable clothing and comfortable shoes to fully enjoy your ride.

Payment & deposit

What payment methods do you accept?

CYCLOFY accepts bank cards (Visa, Mastercard, contactless), cash, and holiday vouchers. For long-term rentals or businesses, payment by bank transfer is also possible. Located in Balaruc-le-Vieux, on the edge of the Thau Lagoon, the shop welcomes you for all your bike rental or repair needs.

Is a deposit required?
CYCLOFY offers bike rentals in Balaruc-le-Vieux, by the Thau Lagoon. Yes, a deposit is required depending on the bike model. It is held by bank card imprint or check and is not cashed. The full amount is refunded upon return of the equipment, provided it is returned in good condition.
Is payment made at the time of booking or on-site?

CYCLOFY specifies the payment terms based on the rental duration. For short-term rentals, full payment is due when the bike is picked up. For long-term rentals or group bookings, a 30 % deposit is required at the time of booking, with the remaining balance paid on-site.

Can I receive an invoice for my business or health insurance?
CYCLOFY provides a detailed invoice in all cases, whether you are a private individual or a business. Simply provide your billing details when making your reservation or request it by email after your visit to Balaruc-le-Vieux, on the Thau Lagoon.
Do you accept ANCV holiday vouchers or gift cards?
CYCLOFY accepts ANCV holiday vouchers, including the Classic and Connect versions. The store in Balaruc-le-Vieux, located by the Thau Lagoon, also offers gift vouchers valid for one year on all its services: bike rental, repairs, and accessories.

Safety, insurance & liability

Is wearing a helmet mandatory?

CYCLOFY reminds you that wearing a helmet is mandatory for children under 12 years old, whether they are riding or passengers, as per the French Highway Code.

For adults, it remains strongly recommended. CYCLOFY provides a helmet free of charge with every rental in Balaruc-le-Vieux, by the Thau Lagoon.

What should I do in case of theft?

CYCLOFY advises you to always secure your bike with the provided lock, attached to a solid point. In case of theft, report it immediately to CYCLOFY and file a police report at the Balaruc-le-Vieux police station or gendarmerie within 24 hours. Then send us the receipt of the police report. Without this document, the deposit will be withheld up to the value of the rented bike.

What should I do in case of a breakdown or a flat tire?
CYCLOFY provides quick assistance in Balaruc-le-Vieux, on the Thau Lagoon, in case of a breakdown or a flat tire. Depending on the urgency, we arrange on-site repairs, a bike swap, or an assisted return. A puncture repair kit is available for rent. Repairs due to normal wear and tear are covered by CYCLOFY.
What should I do in case of a fall or injury?

CYCLOFY reminds you that your safety comes first. In case of a fall or injury, call 15 (SAMU) or 112 immediately in case of a life-threatening emergency. Then notify CYCLOFY by phone: the team will come to collect your bike and assist you if needed, both in Balaruc-le-Vieux and around the Thau Lagoon.

Am I responsible for material damage?
CYCLOFY reminds you that the renter is responsible for damage caused by improper use (fall, impact, or negligence). A clear scale is specified in the contract. For added peace of mind, a breakage and theft warranty is available as an optional extra.
Can I ride alone if I am underage?
CYCLOFY has strict rules for minors: those under 16 must be accompanied by a responsible adult throughout the rental. For riders aged 16 to 18, a signed parental authorization and a valid ID of the legal guardian are required, and the contract must be signed by a parent before departure.

Routes & Tips

Which route is suitable for a family with young children?

CYCLOFY offers a perfect family-friendly route along the Balaruc → Mèze cycle path, a 20 km round trip. Fully secure and flat, this path runs alongside the Thau Lagoon with swimming spots, picnic areas, and restaurants for a tasty break. Plan for 1.5 to 2 hours of easy cycling, ideal for young children.

Which route for a day-long cycling trip?

CYCLOFY recommends two challenging routes around Balaruc-le-Vieux, on the Thau Lagoon. Choose between the full 56 km loop or the crossing to Sète with the climb up Mont Saint-Clair, known for its steep gradient. For precise navigation, ask us for the downloadable GPX track.

Do you provide a map or GPS?

CYCLOFY provides each customer with a paper map of the recommended routes around Balaruc-le-Vieux, on the Thau Lagoon. For digital enthusiasts, GPX route files are available for use with apps like Komoot, Strava, or Openrunner. A smartphone mount for the handlebars is also offered as an option.

Can I take the bike on the train or regional boat?

CYCLOFY informs you that TER Occitanie transport bikes free of charge, except during peak hours on weekdays, making it easy to travel to Sète or Montpellier.

Several water shuttles on the Thau Lagoon also accept bikes during the summer season, subject to checking the conditions with the relevant carrier.

Are there restaurants, water points, and repair services along the recommended routes?

CYCLOFY offers marked cycling routes in Balaruc-le-Vieux, along the Thau Lagoon, that pass by fountains, restaurants, beach huts, and swimming spots. Its route guide lists these must-stop locations, such as the oyster producers in Bouzigues. For any mechanical assistance along the way, CYCLOFY remains reachable by phone.

Miscellaneous & Contact

Do you accept pets (baskets, dog trailers)?
CYCLOFY welcomes pets at Balaruc-le-Vieux, on the Thau Lagoon. It offers front baskets for small dogs (up to 5 kg) and specific trailers for larger companions, upon request when booking. As stock is limited, it is advisable to book in advance. Pets must always be kept safely and cannot roam freely.
Do you offer services for events (seminars, hen/stag parties, birthdays)?
CYCLOFY offers tailor-made services for your events in Balaruc-le-Vieux, on the Thau Lagoon. Whether it's corporate seminars, team-building activities, bachelor or bachelorette parties, or birthdays, we adapt our services to your needs. Contact us for a personalized quote and enjoy an unforgettable group cycling experience.
I forgot an item: what should I do?
CYCLOFY asks you to contact us promptly by phone or email to report your lost item. We immediately check whether it has been found at our shop in Balaruc-le-Vieux, near the Thau Lagoon. Items are kept for 30 days before being returned to you by post at your expense or held for your next visit.
How can I reach you quickly during my rental?

CYCLOFY prioritizes phone contact for tenants out cycling around Balaruc-le-Vieux. In case of a breakdown or incident on the Thau Lagoon, call us: we give priority to our rental customers for a quick and effective intervention.